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Office Vitals
Patient Feedback & Service Recovery Platform
Main Medical Practice (Live)
DR
Average Visit Rating
2.5
★
+0.2 vs prior
Total Survey Volume
312
(30-Day)
Open Service Recovery
4
Pending
On-Time SLA Resolution
92.5%
Target: 95%
Feedback Rating Trend
30-dayGrievance Breakdown
SLA Response Target Progress
92.5%
Target: 95%
Optimal Response < 24 Hrs
Recent Action Items & Grievances
| Date | Patient | Rating | Issue Description | SLA Status |
|---|---|---|---|---|
| Oct 30 | Sarah J. | 2 ★ | Long wait time at front desk during checkout | New Alert |
| Oct 29 | Mark T. | 1 ★ | Billing question left unanswered after appointment | In Progress |
| Oct 29 | Elena R. | 3 ★ | Provider was great, parking lot navigation was difficult | Resolved |